As a customer, which of those skills are most important to you? Have you thought about the skills that the customer service representatives you have dealt with before have that you thought might have made them better or could have made them better if they have the skill that you had in mind? Dealing with customer service agents when we need service to be done is not as smooth sailing as we expect it to be all the time but let’s all keep in mind that these representatives are trained to have the skills and the tools necessary to be able to provide the help you need when you need it. It is often frustrating to not get what we really want but let’s give them a chance to prove how they can help us before we shut them off and think that asking them for help will not lead anywhere pleasant. Let’s all be fair.